VibzLive (“we”, “our”, “us”) is operated by SCMedia Ltd. and is accessible at www.vibzlive.shop. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. By using VibzLive, you agree to the collection and use of information as described in this policy.

We collect the following types of information when you use VibzLive:

Information you provide directly:

• Email address — provided at the point of purchase to receive your access code and purchase confirmation
• Payment information — processed securely through PayPal or WiPay; VibzLive does not store your full card details directly
• Name — where provided during checkout

Information collected automatically:

• IP address and approximate geographic location
• Device type, browser type, and operating system
• Pages visited, content viewed, and time spent on the platform
• Access code usage and session activity
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• Payment processors (PayPal, WiPay) may share transaction confirmation details with us to fulfil your purchase.

We use the information we collect to:

• Process your purchase and deliver your access code by email
• Provide access to purchased live streams and VOD content
• Respond to support requests and refund inquiries
• Send transactional emails related to your purchase (confirmation, access codes, event reminders)
• Improve the platform’s performance, content, and user experience
• Detect and prevent fraudulent activity or unauthorised access
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing communications without your consent.

We do not sell your personal information to third parties. We share data only in the following limited circumstances:

• PayPal — to process international card and PayPal payments
• WiPay — to process local TTD payments in Trinidad and Tobago
• WordPress / Elementor — our platform infrastructure providers who operate under their own privacy policies
• Email service providers — used solely to deliver your access code and purchase confirmation
• Law enforcement or legal process — where required by applicable law or to protect our rights

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Purchase records and email addresses are retained for a minimum of 12 months for refund and dispute resolution purposes
• Access code usage logs are retained for 90 days
• You may request deletion of your data at any time by contacting us at ticketing@vibzlive.shop, subject to any legal obligation we have to retain certain records

VibzLive uses cookies and similar technologies to operate the platform and improve your experience. Cookies we use include:

• Essential cookies — required for the platform to function, including session management and cart/purchase state
• Analytics cookies — to understand how visitors use the site and improve performance
• Third-party cookies — set by PayPal, WiPay, or embedded video players when you interact with those services

You can control cookies through your browser settings. Disabling essential cookies may prevent some features of the platform from functioning correctly.

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted, subject to legal retention requirements
• Objection — object to certain uses of your data
• Portability — request your data in a portable format

To exercise any of these rights, contact us at ticketing@vibzlive.shop. We will respond within 30 days.

VibzLive is intended for users aged 18 and over. We do not knowingly collect personal information from children under the age of 18. If you believe a minor has provided us with personal information, please contact us at ticketing@vibzlive.shop and we will take steps to delete it promptly.

VibzLive may contain links to third-party websites, social media platforms, or payment processors. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure payment processing through PCI-DSS compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

VibzLive is operated from Trinidad and Tobago and is accessible worldwide. If you are accessing the platform from outside Trinidad and Tobago — including from the European Union, United Kingdom, or United States — please be aware that your information may be transferred to and processed in Trinidad and Tobago, where data protection laws may differ from those in your jurisdiction. By using VibzLive, you consent to this transfer.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of VibzLive following any update constitutes your acceptance of the revised policy.

For privacy-related questions, data requests, or concerns:

VibzLive / SCMedia Ltd. Email: ticketing@vibzlive.shop Platform: www.vibzlive.shop